Request a full refund within 14 days of purchase, no questions asked.
Send your request from the email address used at checkout, with the purchase date, to support@artlia.app. Purchase verification and replies normally go to the checkout email address.
If your purchase email address has changed, write from the old address if it still works and include the new address. If you can no longer use the old address, write from the new address with the Stripe receipt number (or the order’s receipt email), purchase date and amount. After confirming the purchase with Stripe, we reply to and record the new address.
Purchases in USD, EUR or GBP are sold through Link (Stripe), which sends the receipt; you can also request a refund from Link support.
A full refund permanently ends the license; a partial refund does not. A formal payment dispute temporarily suspends license activation and confirmation; a preliminary inquiry does not. If the dispute is resolved in our favour and payment stands, we automatically restore the license unless another restriction applies. Devices that were still activated resume at their next successful online check without reactivation; removed or deactivated devices stay removed. If the dispute is resolved in the buyer’s favour and payment is reversed, the license ends. If that decision is later reversed in our favour and payment stands, the same automatic restoration applies. A full refund always prevents restoration. Opening, editing, saving and exporting remain available in every license state. These provisions do not limit your statutory rights.
These refund terms do not limit your statutory rights.
For purchases in USD, EUR or GBP, Stripe may also issue a refund at its discretion within 60 days of purchase in some cases under Stripe Managed Payments.