Can I try it before buying?
Yes, free for 30 days. The current release lets you keep editing after the trial ends. In every licensing state you can always open, save, recover and export your existing artwork. The About tab shows license status and a Buy button.
Can I use the artwork I create commercially?
Yes. You own the artwork you create with Artlia Paint and may use it for any purpose, including commercial purposes, subject to any third-party rights in material you use. The personal license limits who may use the app, not how your artwork may be used.
What happens on a fourth Mac?
Normally, activating another Mac when all 3 slots are occupied removes the oldest activation; the removed Mac sees the change at its next online check and is not reactivated automatically. If this key has already been activated 10 or more times in the past 30 days and you activate it on a Mac that is not currently active, the license is suspended to prevent key sharing; contact support to restore it, and editing remains available.
What about future updates?
Ver1.x updates are free. We can’t promise anything about Ver2 pricing yet.
Does every PSD feature carry over?
Opens 8- and 16-bit RGB PSDs (16-bit is reduced to 8-bit) and saves layered 8-bit RGB PSDs. Folder masks and folder clipping are dropped on import, adjustment layers on export. Very large files may be scaled down or lose layers.
How do I request a refund?
For a full refund within 14 days of purchase, email support@artlia.app with your purchase date, normally from the checkout email address. Purchase verification and replies normally use that address. If it has changed, follow the Refund policy. A full refund permanently ends the license; the app reflects this at its next online check. Opening, editing, saving and exporting remain available. See the Refund policy for payment-dispute handling.購入日から14日以内の全額返金は、通常、決済時のメールアドレスから、購入日を添えてsupport@artlia.appへご依頼ください。購入の確認と回答には、通常、そのアドレスを使用します。アドレスを変更した場合は、返金方針の手順をご確認ください。全額返金によりライセンスは永久に終了し、次のオンライン確認時にアプリへ反映されます。作品を開く・編集する・保存する・書き出す機能は引き続き利用できます。支払異議の扱いも返金方針をご確認ください。
What if I forgot to save my key?
Email support@artlia.app with your purchase date, normally from the checkout email address. Purchase verification and replies normally use that address. If it has changed, follow the address-change instructions in Purchaser help. We send the key after verifying the purchase.通常、決済時のメールアドレスから、購入日を添えてsupport@artlia.appへご連絡ください。購入の確認と回答には、通常、そのアドレスを使用します。アドレスを変更した場合は、購入者向けヘルプの変更手順をご確認ください。購入を確認した後、キーをお送りします。